FAQ

WeLease has been in business since 2018.

WeLease handles properties in San Diego County and Temecula.

WeLease is a member of NARPM (National Association of Residential Property
Managers) and CAA (California Apartment Association).

WeLease offers a team of licensed realtors, experienced in working with investors, real
estate sales agents, and professional staff with various degrees.

WeLease works with you to determine the value of your home. WeBelieve determining
the value is one of the most important parts. WeLease determines the rent amount
through a comprehensive rental market analysis report and rental analysis comparable
reports, utilizing zip codes and specific neighborhoods. We also utilize programs like
Rentometer and Appfolio, along with data from platforms like Zillow and MLS (Multiple
Listings Services).

Hiring WeLease means choosing experience and unique customer service. We provide
prompt answers and have policies in place for quick responses. Our management style
is solutions-oriented, accountable, and proactive. We aim to make you feel comfortable
while you keep a hands-off approach to property management.

At WeLease, we maintain strong vendor relationships to obtain the best prices for
repairs. Our efficient staffing helps keep costs down, and we prioritize proactive
inspections to mitigate future expenses through maintenance.

We are committed to implementing various strategies to reduce costs and provide our
owners/clients with the best possible savings. Here are some of the key steps we take:

Lowering Vacancy: We employ effective marketing strategies to attract potential tenants
quickly. By minimizing the time your property remains vacant, we ensure a steady
stream of rental income for you.

Professional Marketing: Our dedicated team employs top-notch marketing techniques to
showcase your property in the best light.

Prompt Response: Answering the phone is a top priority for us. By being responsive to
inquiries, we can place tenants faster and address issues promptly.

Strong Tenant Retention: We focus on building strong tenant relationships to encourage
longer tenancies. Happy and satisfied tenants are more likely to renew their leases,
reducing turnover costs and ensuring a consistent rental income stream.

At WeLease, our commitment to cost reduction, efficient management practices, and
excellent tenant relations sets us apart in delivering the best value for our owners/clients.

Yes, we work with out–of–state owners. In fact, we work with many owners who are out of
state and even out of the country. At WeLease, we can manage your property by
utilizing the latest technology. We can communicate with you virtually via Zoom or email,
making it convenient to manage your home no matter where you live in the world.

We offer online rent payment as the primary method, but we also accept mailed checks
and third–party vendors.

Yes, we offer direct deposit for owners.

At WeLease property management, we conduct a free visual inspection once a year.
The annual visual walk–through inspection is carried out at no charge, and it is
performed without the landlord’s presence. It’s important to note that we provide one
complimentary annual visual inspection. Should you require any additional inspections
beyond the initial annual visit, there will be a fee of $150 per inspection.

We consider credit scores, income analysis, employment verification, and a two–year
rental history when qualifying a tenant.

Our monthly property management fee is 8% of the rent. However, the management fee
is largely determined by the number of doors or properties in your portfolio. We have
competitive management fees ranging from 5–8% for most properties.

Our fees are based largely on the number of doors/properties you have and the type of
service we are providing. We have created a competitive pricing model. Once we
understand your property management needs, we can accurately quote our fees.

We can make arrangements to handle any monthly bills associated with the property,
including homeowner association fees. However, to streamline the process and ensure
timely payments, we encourage our clients to set up automatic payments for recurring
charges. Additionally, there is an optional $10.00 per month processing fee for this
service.

No, there are no restrictions on decorating or making changes to the property for
homeowners, but notification to WeLease is required for any modifications. However,
please note that there are restrictions in place for residents.

Tenants can report issues via the online portal, email, or by calling us at 619–866–3400.
The maintenance department categorizes the level of urgency. For repairs costing $
500.00 or less, we proceed with the repair and notify the owner or landlord. For repairs
costing $ 500.00 or more that are non–urgent, we seek authorization from the landlord or
owner. Any water leaks are immediately addressed to stop the leak, and homeowners
are always notified, updated, and given the final resolution.

Renter’s insurance is required.

There is a grace period of five days, followed by a 3–day notice to perform or quit. If
necessary, the eviction process is initiated per the owner/landlord’s direction. Eviction or
unlawful detainer is handled by a lawyer, and the owner covers the cost of the eviction
process conducted by the attorney, with WeLease’s assistance in the process.

At WeLease, we work diligently with the tenant to ensure timely payment and avoid any
evictions. We maintain a remarkable record, being 73% less delinquent than the national
average

From the 8th through the 10th day of the month, when miscellaneous funds are
received, the accounting process takes approximately five business days. Afterward, the
direct deposit will be sent to the owner’s account.

Monthly Owner Statements:
There are two types of monthly owner statements you can expect to receive:

1. Distribution Owner Statement

The “distribution owner statement” shows you (the property owner) the distribution made
to you for that month.

All owners receive the “distribution owner statement” on the 8th of each month,
regardless of whether the rent has been paid or not.

There is a possibility that owners will receive more than one “distribution owner
statement” in the same month.

For all our properties, rent is due on the 1st of each month and no later than the 5th. If
rent is paid on time, the “distribution owner statement” that goes out on the 8th of each
month will show the rent received and funds disbursed to the owner.

When rent is partially paid, and the remaining balance is paid later in the month, the
owner will receive two “distribution owner statements” for that month.

2. Monthly Owner Statement

The “monthly owner statement” shows the transactions that occurred for the property for
the entire month of the previous month.

The “monthly owner statement” is shared within the first week of each month.

This statement always covers a one–month range and shows the previous month’s
activity. For example, in the first week of September, the “monthly owner statement”
shared will be for the full month of August, not September.

We understand the importance of efficient communication, which is why we assign ONE
dedicated point of contact to each homeowner, backed by our professional and
supportive back–office team. While we have different departments to handle various
aspects of property management, you can always reach out to your designated team
member for any questions or concerns you may have. Rest assured, our team is
committed to providing you with personalized and responsive assistance throughout our
partnership.